FAQ
SHIPPING
When will my order be shipped?
Orders are processed within 1-2 business days. Shipping times depend on your location and the selected delivery method.
What shipping methods are available?
We offer standard and express shipping options. Delivery times vary depending on the destination.
Do you ship internationally?
Yes, we ship worldwide. Customs fees may apply depending on your country’s regulations.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
RETURNS & EXCHANGES
What is your return policy?
Items can be returned within 14 days of receipt, provided they are unused and in their original condition.
How do I initiate a return?
Please contact our customer service team for return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned items.
Can I exchange an item?
Exchanges are subject to availability. Please contact our team for assistance.
PAYMENT
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, all transactions are encrypted for your security.
ORDERS
Can I modify or cancel my order?
Once an order is placed, modifications or cancellations may not be possible. Please contact us immediately for assistance.
Do you offer gift wrapping?
Yes, gift wrapping is available at checkout.
PRODUCT CARE
How should I care for my items?
Please refer to the care instructions included with your purchase.
CUSTOMER SERVICE
How can I contact you?
For any inquiries, please reach out through our contact form.
Do you have a physical store?
Our collections are available online at refinedandelegant.com.
OTHER
Do you offer discounts or promotions?
Sign up for our newsletter to receive updates on exclusive offers.
Where are your products made?
Our pieces are crafted with meticulous attention to detail in Italy.
How can I stay updated on new arrivals?
Follow us on social media and subscribe to our newsletter for the latest updates.
For further assistance, visit refinedandelegant.com.